ITIL V3 Whitepaper
Technology Concepts and Business Considerations
IT organizations that want to align closely with business needs can leverage the lifecycle concept to help them more efficiently and effectively manage their IT service delivery and their IT environments. The IT Information Library—more commonly known by the acronym ITIL—is one of the more popular and widely adopted IT best-practices frameworks. ITIL v3 brings a focus on the services lifecycle and emphasizes the IT organization’s interaction with stakeholders, helping IT transform itself from a support organization to a true service partner aligned with the business.
Effective implementation of ITIL v3—and the perception of value delivered through IT services—requires commitment, careful planning, solid execution, and the proper alignment of people, processes, technologies, and governance. Many challenges must be faced and overcome, and span all five phases of the service lifecycle:
- Service Strategy
- Service Design
- Service Transition
- Service Operation
- Continual Service Improvement (CSI)
This white paper identifies important processes and functions critical to each phase of the ITIL v3 service lifecycle, highlights key challenges associated with each phase, and presents important points that should be considered when trying to overcome these challenges.
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