HDI 2007 Annual Conference & Expo
April 30-May 03, 2007
Attend an Infra briefing
Infra Corporation is pleased to present a series of briefings at the Infra booth; #416 at the HDI 2007 Annual Conference & Expo, in Las Vegas, NV, April 30-May 03, 2007.
This series of 10 minute briefings taking place every 15 minutes, describes how medium to large organizations can address these topics through adoption of a best practice framework and smart use of automation technology.
We will cover the current ‘hot topics’ in enterprise IT Service Delivery:
- ISO 20000
- Service Catalog & Federated CMDB
- Unified ITIL Processes
- Workflow Management
ISO 20000
Comprised of two parts, ISO 20000 is the international standard for IT Service Management. As with many other standards, these define a code of practice. These standards are moderately new, but are anticipated to play a significant part in the future of IT governance. This briefing will cover how ISO 20000 aligns with ITIL. |
Service Catalog and the Federated CMDB
A vital component for ITIL, the Service Catalog is a menu of IT services. A CMDB is a repository for information about an organization's IT assets and services and their relationships, providing a single source of data that can be referenced and shared by other IT Service Management processes. This briefing will demonstrate how the combination of Service Catalog and Federated CMDB enables IT operations to provide better customer service. |
Unified ITIL Processes
ITIL or IT Infrastructure Library, developed in the late 1980s is a body of best practices for technology service management. Adaptable by organizations, large and small, ITIL outlines an extensive set of processes intended to support IT operations. This briefing focuses on the benefits of integrating the ITIL processes. |
Workflow Management
Workflow is the movement of tasks through a work process, or the operation aspect of a work procedure. The management of Workflow tracks how tasks are structured, who performs them, what their order of priority is, on through to their completion. This briefing will focus on the importance and elements of managing workflow for IT operations. |
These briefings are presented by:
100% WEB SERVICE MANAGEMENT
Infra Corporation develops IT Service Management software used by major organizations worldwide across a range of industries, including government, financial, health and public utilities. See our Success Stories at www.infra-corp.com/SuccessStories.
For more information on our products and services Contact Infra
