ITIL Service Management

Delivering cost and process efficiencies through best practice standards

The ITIL advantage

ITIL is an internationally recognized best practice framework for the delivery of quality IT Service Management. It focuses attention on continuous process improvement to optimize service quality, with a reasonable and justifiable cost. ITIL has become the most comprehensive and widely accepted IT Service Management framework in the world.

For more information visit www.itil.co.uk.

Infra: taking ITIL further, faster

Infra has been independently verified to the highest level of ITIL service support by Pink Elephant - a guarantee that the application will fully support ITIL within an IT service environment.

Comprehensive IT Service Management processes (including Incident, Problem, Change, Configuration, Release, Service Level and Availability Management) are fully integrated in the single Infra application, ensuring seamless workflow between processes.

Infra provides enhanced ITIL certified support for the following IT Service Management processes:

• Configuration Management
• Incident Management
• Problem Management
• Change Management and Workflow
• Availability Management
• Release Management
• Service Level Management
• Reporting / Dashboard
• Service Catalog

Intelligent integration with existing infrastructure means that Infra will work with other enterprise-wide technology to enhance the overall efficiency of your IT Service Management operations.

For more information on our products and services Contact EMC Infra

EMC Infra provides ITIL Service Management and Help Desk solutions including Incident Management, Problem Management, Configuration Management, Change Management, Release Management, Service Level Management and Availability Management software.