NewsAugust, 2007
Press Release: Sophisticated online forms made simple
with new EMC Ionix Service Manager Request Submission Designer
New from ITIL Service Management software developer EMC Ionix Service Manager is Request Submission Designer, the latest advance in automated online Workflow Management. Request Submission Designer makes it easy to create customised submission forms for requests raised through the Customer Portal - the EMC Ionix Service Manager Graphical User Interface means that no programming skills are required. The tool simplifies the process of moving everyday paper-based forms (such as New Starter/Leaver requests) online. The online forms use the powerful EMC Ionix Service Manager Workflow engine to collect and use form data in the automated processing of requests.
According to EMC Ionix Service Manager Director David Percy, “The Request Submission Designer makes it easier for the IT department to support efficient working practices throughout the organisation. It might be the HR department trying to organise the laptop, phone and email address for a new member of staff; or the Reprographics department providing 24X7 access to its myriad of services via a Customer Portal. In every case, creating the required request form and linking it to the Workflow is extremely quick and simple for administrators using this new EMC Ionix Service Manager tool.”
With Request Submission Designer, forms are created as part of a Workflow template. The intuitive graphical user interface allows users to import a complete set of fields, or add individual items such as drop down lists, check boxes, radio buttons and images at the click of a mouse. A single submission form can be used with multiple Workflow templates with no limit on the number of fields per form.
EMC Ionix Service Manager’s online Workflows enable customers to initiate service requests more easily. Once created, Workflows are completely automated, ensuring adherence to best practice processes and that a complete audit trail is maintained for verification and compliance purposes. The ability to assign work automatically improves efficiency and reduces costs by removing the time-consuming need for manual monitoring and detailed management of each Workflow. EMC Ionix Service Manager also provides out-of-the-box templates to accelerate key processes such as Change and Release Management.
Press information
David Percy
david.percy@infra.co.uk
EMC Ionix Service Manager Ltd.
Connaught House
Portsmouth Road
Send
Surrey GU23 7JY
Tel: 01483 213200
Janet Willis
purmoon@aol.com
Purple Moon
Chilterns Edge House
Perry Lane
Bledlow
Bucks
HP27 9QS
Tel 07071 225906
For more information on our products and services Contact EMC Ionix