NewsMarch, 2008
Independent Research Firm Cites EMC Ionix Service Manager as a Leader in Large Enterprise Evaluation of Service Desk Management Tools Report.
EMC Ionix Service Manager was among the select companies that Forrester invited to participate in its March 2008, Forrester Wave Report: Service Management Tools, Q1 2008. In this evaluation, EMC Ionix Service Manager was cited as a leader in service management tools for large enterprises.
The evaluation focused on product capabilities, ITSM road map and market traction. According to the report, Ionix Service Manager' has a full-featured enterprise-class service management solution with broad functionality across the service management tools spectrum, a strong workflow engine, and robust service catalog functionality.'
Ionix Service Manager's personal top scores in the Large Enterprise Evaluation were for Configuration Management (4.3), Change Management (4.1) and Service Request, Problem and Reporting (4.0), with all scores based on a scale of 0 to 5 (weak to strong).
EMEA Director of Service and Delivery at EMC Ionix Service Manager, David Percy (Andy Wade (Aus), Chris Wade (US)), commented, " We welcome our citation as a leader among Large Enterprise Service Management Tools in the Forrester Wave Report. As pressure grows on CIOs to realise business benefits from technology investments, enterprises are selecting EMC Ionix Service Manager for its rapid deployment, process automation and end-to-end visibility of services: With EMC Ionix Service Manager, it's all about delivering 'real world' ITSM solutions that take these customers where they want to go faster and more effectively."
EMC Ionix Service Manager has recently been acquired by world leader in information infrastructure solutions, EMC Corporation. The EMC Ionix Service Manager service desk, with its ability to manage the full lifecycle of IT services, complements EMC's strong IT infrastructure management capabilities - automated discovery, rich analytics, native dependency mapping and model-based approach - better enabling customers to manage service delivery end-to-end.
About EMC Ionix Service Manager
EMC Ionix Service Manager is a 100 percent Web solution that automates IT Service Management processes. EMC Ionix Service Manager supports industry best practice methodology such as ITIL and KCS (Knowledge-Centered Support) and delivers the best upfront and ongoing value for comparative depth of functionality. EMC Ionix Service Manager has recently been acquired by world leader in information infrastructure solutions, EMC Corporation.