Infra Corporation launches the ‘Power of Automation’ at the Service Desk and IT Support Show 2007
News12 February 2007
Automated Service Management drives IT efficiency and cuts cost of regulatory compliance
ITIL Service Management software developer Infra Corporation is showcasing the ‘Power of Automation’ at the Service Desk and IT Support Show at Olympia in April 2007. End-to-end automation - embracing the Service Desk, CMDB and Workflow – reduces the complexity and cost of implementing ITIL best practice processes. infraEnterprise includes plug-in connectors to third party applications, process templates and online workflows; automated features that enable IT departments to deliver faster, slicker customer service, and ‘touch-of-a-button’ audit compliance. A free ‘Automating IT Service Management’ white paper is being launched at the Show and is available from Infra on stand 342.
Infra Director David Percy comments, “IT departments are turning to ITIL best practice to improve service delivery and manage IT services from a business perspective. Automation within infraEnterprise not only speeds up process implementation, it also answers the question of how to achieve cost-effective compliance for Sarbanes Oxley and other regulatory requirements”
Incidents/Problems/Known Errors (IPK) rules within infraEnterprise allow Service Desk calls to be routed automatically, ensuring that due process is consistently followed and making it easier to deploy new staff. The system also provides visibility of escalations and a complete audit of each call. Integration with Microsoft Operations Manager (MOM) and other network applications automatically converts network alerts into Incidents, pre-empting customer calls and protecting the Availability of related hardware. Automatic surveys can also help the IT department to meet response targets and obtain customer feedback.
Infra’s Federated CMDB allows organisations to maintain a more accurate and manageable CMDB while achieving the end-to-end visibility required to manage critical business services to ISO 2000 standards. infraEnterprise can automatically retrieve and update asset data stored in any number of third party applications. It can also plug into multiple LDAP Directory services on different platforms simultaneously. This enables the IT department to auto-populate the CMDB with officer and customer information, and simplifies the process of providing detailed audit trails for financial and data protection compliance.
Using Infra’s online workflows, customers can initiate service requests more easily. Workflow automation ensures that best practice processes are adhered to and that audit trail data is available for verification and compliance purposes. The ability to assign work automatically removes the time-consuming need for manual monitoring and detailed management of each workflow. Infra also provides out-of-the-box templates to accelerate key processes including release management.
For more information on our products and services Contact Infra