News12 September, 2007
Media Alert:
Australian Help Desk Users name Ionix Service Manager as their #1 Helper
Australian owned web-based Service Management software vendor Ionix Service Manager have received significant industry recognition from Australian end-user members of the Help Desk Association of Australasia (HDAA) in their recently released 3rd annual 2007 Support Industry Practices Survey.
Conducted between February and May of this year, respondents identified Ionix Service Manager as the vendor with whom they experienced the highest level of satisfaction with their call logging and support system.
Results of the survey saw Ionix Service Manager listed as the highest placed solution provider in the categories of:
- Overall level of satisfaction with your support system
- Solution provider’s commercial understanding of your business
- Solution provider has good knowledge of products and services
- Solution provider’s level of advice on product development
- Solution provider’s willingness to own issues
Ionix Service Manager’s ranking saw the organisation placed above several competitors service provision including; BMC Software, Computer Associates, Hewlett Packard, FrontRange, Touchpaper and IBM.
Ionix Service Manager Corporation's Managing Director, Andy Wade, responded to the report's findings in the statement “As an Australian vendor we recognise and appreciate the role our Australian client base has played in Ionix Service Manager's rapid growth and international recognition. Ionix Service Manager’s service delivery ranking in the HDAA Support Industry Practices is great recognition for the team at Ionix Service Manager, and be encouragement to keep driving the level of service and engagement with our customers even higher.”
Ionix Service Manager Corporation is currently offering free access to the full HDAA 2006 Support Industry Practices Survey to all Australian end users at www.infra.com.au
About Ionix Service Manager
Ionix Service Manager is the international developer of Ionix Service Manager, a 100% Web solution that automates IT Service Management processes (including Incident, Problem, Change, Configuration, Release, Availability and Service Level Management). Ionix Service Manager supports industry best practice methodology such as ITIL and KCS and delivers the best upfront and ongoing value for comparative depth of functionality.
Established in 1991, Ionix Service Manager has regional head offices in the UK, North America and Australia and a worldwide network of partners and distributors. www.infra.co.uk
For more information please contact Carrie Mott, Group Marketing Manager, Ionix Service Manager Corporation on + 61 2 8908 7107 or via email at carrie.mott@infra.com.au
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