NewsMarch 15, 2004
Ionix Service Manager launches Ionix Service Manager Version 7.0.3 with Advanced Workflow capabilities
March 2004 sees the launch of version 7.0.3 of Ionix Service Manager's web-based service management application, Ionix Service Manager. The release builds on Ionix Service Manager's outstanding success in the international service management market, with clients including ING, Adobe, Southampton City Council, and the Department of Regional Development (NI).
Ionix Service Manager v7.0.3 delivers Advanced Workflow capabilities that enable organisations to implement their ITIL processes faster. Advanced Workflow allows a non-programmer to implement a central set of change process workflows, that can accommodate local and procedural differences by dynamically adding and bypassing tasks and approvals as required by the specific circumstance.
Steve Dalton, IT Business Consultant with Ionix Service Manager client Southampton City Council (UK) says of Ionix Service Manager, "The simplified methodology belies an underlying complexity in the system. We have now automated our entire procurement around Ionix Service Manager."
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