NewsMarch, 2008
Press Release: EMC's Ionix Service ManagerT Wins "Service Management Product of the Year" at Network Computing Awards 2008
LONDON, UK. – March 24, 2008 – EMC Corporation (NYSE:EMC), the world leader in information infrastructure solutions, today announced its recently acquired Ionix Service Manager’s Ionix Service Manager, has won ‘Service Management Product of the year’ in the Network Computing Magazine Awards 2008. The Awards recognize the outstanding technologies and solutions at the forefront of today’s rapidly evolving industry. Over 15,000 votes were cast as readers supported their favourite companies and products with Ionix Service Manager – a 100 percent Web-based solution for automating IT Service Management processes – scooping top spot in its category for the second year running.
Receiving the Award at a high-profile ceremony in London on 13th March 2008, EMEA Manager of Service and Delivery for EMC’s Ionix Service Manager products, David Percy, commented,
“The Ionix Service Manager team is delighted to be awarded the prestigious accolade of ‘Service Management Product of the year’ 2008 by users and readers of Network Computing Magazine. We are committed to delivering ‘real world’ ITSM solutions that take customers where they want to go faster and more effectively, and greatly appreciate the industry support and recognition that has seen us retain this coveted Award.”
Independently verified to the highest level for ITIL compatibility across all processes (Incident, Problem, Change, Configuration, Release, Service Level and Availability Management), EMC Corporation’s Ionix Service Manager provides a fully integrated Service Management solution in one scalable application. The Ionix Service Manager service desk, with its ability to manage the full lifecycle of IT services, complements EMC’s automated discovery, rich analytics, native dependency mapping and model-based approach – better enabling customers to manage service delivery end-to-end.
About Ionix Service Manager
Ionix Service Manager is a 100 percent Web solution that automates IT Service Management processes. Ionix Service Manager supports industry best practice methodology such as ITIL and KCS (Knowledge-Centered Support) and delivers the best upfront and ongoing value for comparative depth of functionality. Ionix Service Manager has recently been acquired by world leader in information infrastructure solutions, EMC Corporation. For more information on Ionix Service Manager products and services visit www.infra.co.uk.
About EMC
EMC Corporation (NYSE: EMC) is the world’s leading developer and provider of information infrastructure technology and solutions that enable organizations of all sizes to transform the way they compete and create value from their information. Information about EMC’s products and services can be found at www.EMC.com.
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EMC and Ionix Service Manager are registered trademarks of EMC Corporation. All other product and company names herein may be trademarks of their respective owners
Press information
David Percy
david.percy@infra.co.uk
EMC Corporation
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