VMware Service Manager develops a 100% web architected solution that automates IT Service Management processes in enterprise organizations.VMware Service Manager is independently verified to the highest level of ITIL compatibility for Incident Management, Problem Management, Change Management, Release Management, Configuration Management, Service Level Management and Availability Management.

With a proven track record of implementation success in global enterprises across an international client base, VMware Service Manager delivers the best upfront and ongoing value for comparative depth of functionality in the enterprise IT Service Management market.

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VMware Service Manager provides ITIL Service Management and Help Desk solutions including Incident Management, Problem Management, Configuration Management, Change Management, Release Management, Service Level Management and Availability Management software. Copyright © 2010 VMware, Inc. All rights reserved.